As a Torus customer, you can access free advice and support to help make sure you’re making the most of your money. Not only is help available from Torus Foundation to help with energy and fuel advice, but Torus customers can now access free advice for welfare benefits, budgeting and debt advice from Citizens Advice.
As a Torus customer you can speak directly to Citizens Advice:
If no one is available to take your call, please follow the instructions to leave a voicemail and an adviser will follow the contact you using the details you provide. You can also find advice from - Citizens Advice Liverpool, Citizens Advice St Helens and Citizens Advice Warrington
If you would like help making your referral to Citizens Advice, you can also speak to a member from Torus Foundation who can also share what other support and opportunities are available for Torus communities - 0300 123 5809 (option 2) / firstname.lastname@example.org
Our team includes two qualified energy advisors who are on hand to support with:
Finding your way round the welfare benefits system can be difficult. Here are some important website links that could help you find out the information you need to know:
You may also find either of these benefit calculators useful:
Our benefits experts may also be able to help you to claim benefits to which you’re entitled and appeal any benefit decisions that go against you. Please get in touch by calling 0300 123 5809 or emailing email@example.com.
Using online budgeting tools (such as this one from BudgetNew) can help you to better understand how you’re spending your money and give you tips on how to make it go further.
The Open University has joined forces with MoneySavingExpert to produce a new free course created to give you the knowledge and skills you need to better control your money.
For free guidance you can trust - Money Helper
Hints and tips to save money as every penny counts - Skint Dad
For lots of advice on saving money, making money and more - Money Magpie
If you're looking for support to help pay for an expensive or unexpected cost (e.g. food/utility bills, disability adaptations, replacement furniture/white goods) you may be able to make use of the free online portal from Lightning Reach.
Following a simple 10-15 min questionnaire, you'll be connected to financial support from various sources, quickly and securely. This may include grants from charities, funding from your local council or support with your utility bills. You can apply for multiple sources of support without repeating information.
Head to the Lightning Reach portal and see what support you may be eligible for.
Click on the video from Lightning Reach that also shows how easy it is to use the grant finder.
Many of our Torus communities are also customers of United Utilities for the water supply.
United Utilities are encouraging customers who may be struggling to pay their water bill, to reach out.