Updated: 12th May 2020

Putting you first

Since the start of the coronavirus pandemic we’ve made the health and safety of our tenants, residents and staff our number one priority.

For now, our services remain unchanged but we’re reviewing detailed guidance following the Government announcement of May 10th. If we start to reintroduce services or reopen our offices, we’ll let you know.

Rest assured, any decisions we make will still put your health, safety and wellbeing first.


The safety of our customers including Torus tenants and the wider community, staff and key partners remains our top priority and as the situation evolves, here are some important updates in regards to our services:

Don’t struggle aloneAlthough not face-2-face, the team is still available for support.

Information and advice – List of some of the key organisations providing information across Liverpool, St Helens and Warrington.

Customers who are Torus tenants

Reporting repairs To protect you and prevent the spread of coronavirus, Torus will only be responding to EMERGENCY repairs until further notice. To find out what is classed as an emergency, find out here
Liverpool tenants / St Helens tenants /  Warrington tenants

Torus Foundation is continuing to ask everyone to please help us to minimise the risk of germs – as basic as it is, please make sure you wash your hands regularly for 20 seconds with soap and running water.

 You can also head to the Government Advice webpage which covers plenty of useful information on Coronavirus including:

  • What the signs and symptoms are
  • How the virus spreads
  • How to reduce the risk of contracting the virus

As information about Coronavirus is being updated regularly, we advise you to keep a close eye on the Government website for all the latest information.

Keep updatedThis is a fast-changing situation and we will be updating the website and social media on a regular basis, please keep checking for updates. You can also keep up to date with news via our Twitter account @TorusFoundation and tenants may also wish to follow Torus via @WeAreTorus


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To find out more about the Torus Foundation or to get involved in what we do, please get in touch.

Call 0300 123 5809 or send us an enquiry here: