Over the festive period, please note that Torus Foundation and Torus landlord will be closed from Christmas Eve until Tuesday 4th January.

If urgent is support is needed during this time we’ve highlighted some of the key organisations both locally and nationally that may be able provide you with the support that’s needed.

Torus landlord – Tenants and residents can keep up to date with services and information from Torus LiverpoolTorus St Helens and Torus Warrington – please note that between Christmas Eve and 4th January, only emergency repairs can be reported.

While we’ve included key support organisations, they too will have varied opening times over the Christmas period so it’s best to check their own links below. The ongoing Covid19 updates may also have an affect on what organisations are able to offer at this time.

Domestic Abuse


In an emergency, always dial 999 – if you are unable to speak always press ’55’ when prompted to confirm an emergency. Find out what support is available in your local area:

Liverpool – Information and support available.

St Helens – Safe2Speak is the Domestic Abuse Service delivered by Torus St Helens. Free confidential support is offered to ANY resident in St Helens who is a victim of domestic abuse. Find out more.

Warrington – Information and support available.

Covid-19 related information in your area: Your local authority is working in collaboration with local organisations to provide support to those requesting urgent help and updates on vaccinations and testing.

Liverpool City Council

St Helens Council

Warrington Borough Council

Food pantries, community markets and community shops

Feeding Liverpool – This interactive resource shows food pantries, community markets and community shops in Liverpool city – these are affordable food initiatives using surplus food, typically through a membership model.

St Helens Foodbanks – Providing three days worth of nutritionally balanced emergency food and support to local people who are referred in crisis.

Warrington Foodbank – Providing three days worth of nutritionally balanced emergency food and support to local people who are referred in crisis.

Directory of support services across Torus communities:

Live Well – Directory of care and support services, activities and information covering Knowsley, Liverpool and Wirral.

St Helens Gateway – A community hub of information; bringing together all health, social care and wellbeing information and services.

Warrington My Life – Find local services, events, advice and support in Warrington.

Mental Health Support:

Crisis phone number for Warrington and St Helens: 0800 051 1508
Crisis phone number for Liverpool: 0800 145 6570

For more information on urgent mental health support across our heartlands, visit Mersey Care’s website.

  • Hub of Hope – find out what support and activities are near you to help with both your health and mental wellbeing.
  • Kind to Your Mind campaign – Launch by LA’s and the NHS in Cheshire & Merseyside, with useful resources and how to find mental health support near you.
  • Liverpool CAMHS – providing mental health and emotional wellbeing of all children and young people and their families/carers.
  • Mental Health Foundation
  • Mind or called Mind infoline on 0300 123 3393 or email info@mind.org.uk
  • Talk Liverpool – Free NHS talking therapy service offering courses and 1-2-1 appointments. Available to anyone aged 16+ and registered with a Liverpool GP. For more information complete a self-referral form via www.talkliverpool.nhs.uk or call 0151 228 2300.
  • Time to Change – Providing information and tips for people looking for support for themselves or family and friends.
  • #Ok2ASK and #Ok2ASK resources There’s no easy way to ask, “are you thinking about suicide?” But it’s one of the most important questions you can ask someone who is feeling suicidal. Click the link for resources to help and where to go for help.

Additional Advice and Support Services:

  • Alcohol Rehab Help – provides free resources and information to help struggling individuals & families get their lives back on track.
  • Able Futures – Have more good days with nine months free confidential, advice, guidance and support from health professionals to help you cope with work while you manage a mental health condition such as anxiety, depressions or stress.
  • Age UK Mid Mersey 0300 003 1992 – our older community can call to request support (Mon – Fri 10am – 2pm but you an leave a message).
  • Asthma UK
  • British Heart Foundation
  • Cystic Fibrosis Trust
  • Diabetes UK
  • Halton and St Helens Voluntary and Community Action
  • Independent Age – Advice and support for our older community, nationwide.
  • Liverpool Cares – is a community network of older neighbours and young professionals, working to reduce isolation, improve connection and bring people together.
  • Macmillan
  • New Leaf – A Torus Foundation service for those living in Warrington and Cheshire looking to take that step to finding work, skills and training.
  • Primary Immunodeficiency UK
  • Public Health England
  • Royal Voluntary Service – Get involved with activities through their ‘virtual village hall’
  • Samaritans or call 116 123 or email jo@samaritans.org.uk
  • Shout Crisis Text line – Text Shout to 85258. Shout can help with urgent issues such as: suicidal thoughts, abuse or assault, self-harm, bullying and relationship challenges.
  • Silver Line Helpline on 0800 470 80 90 for people aged 55 and over to speak to someone for advice and to help reduce isolation.

You can also head to the Government Advice webpage which covers plenty of useful information on Coronavirus including.


To find out more about the Torus Foundation or to get involved in what we do, please get in touch.

Call 0300 123 5809 or send us an enquiry here: